Questions? We Have Answers

Welcome to the FAQ flock of SmartOWL knowledge, we're here to help you soar.

What is SmartOWL?

SmartOWL is an all-in-one AI-powered growth engine for businesses. From lead engagement and CRM workflows to smart ads and loyalty rewards, we automate the busywork so your team can focus on what matters most your people.

What types of businesses use SmartOWL?

While we’re rooted in the fitness and wellness world, SmartOWL is built for any business that needs better systems, smarter marketing, and stronger member relationships. Our integrations span industries—from gyms to spas, medical to retail.

What does “OWL” stand for?

Opportunities. Workflows. Loyalty. That’s our formula for sustainable growth and our guiding compass in every tool we build.

How does the SmartOWL AI Agent work?

Our AI Agent can answer calls, respond to texts, handle FAQs, book appointments, send follow-up emails or SMS, and transfer calls to your team automatically. It’s trained on your business knowledge and available 24/7.

What channels does your AI cover?

- Phone (with live call transfers)

- SMS and Email

- Website Chat

- Facebook & Instagram DMs

- Google Business Messages

Can AI really book appointments?

Yes! Our AI syncs with your Google or Outlook calendar to schedule appointments, tours, or consultations in real time.

What’s included in the “Core” plan?

The Core plan includes everything you need to run smarter:

- Unlimited Email & SMS Campaigns

- Web Chat Widget

- Social Media Scheduler

- Digital Guest Waivers

- Review & Reputation Management

- Smart Lists & Custom Pipelines

- BI & KPI Reporting Dashboards

- Full Team Support & Onboarding

What’s “Take Flight”?

Take Flight is our starter toolkit. It includes smart CRM tools to organize leads, manage contact history, send basic campaigns, and prepare your business to scale.

Can I upgrade from Take Flight to Core or beyond?

Absolutely! Take Flight is designed to grow with you. Upgrade anytime to unlock automation, AI, advertising, and loyalty features.

What is SmartADS?

SmartADS is your built-in ad engine inside SmartOWL. It replaces expensive agencies with a system that’s data-driven, AI-enhanced, and fully managed for you.

How are your ads different from traditional campaigns?

We don’t just run ads, we build systems. Using a 4-sprint strategy, we align with your goals, launch fast, optimize continuously, and scale based on real-time performance.

What makes your AI different?

Our AI isn’t just smart, it’s trained on your business. That means your voice, your offers, your FAQs, your brand tone. Plus, it integrates deeply with your CRM, email, and phone systems.

How much time can SmartOWL AI save?

On average, businesses using SmartOWL report:

- 22+ hours saved per week

- 4x faster response times

- 2.3x higher lead-to-member conversion rates

What’s SmartOWL Rewards?

SmartOWL Rewards lets you turn actions into points automatically. Members earn points for things like attending a class, referring a friend, writing a review, or renewing a membership. It’s plug-and-play loyalty that increases retention.

Can I customize how points are earned and redeemed?

Yes. You set the rules. Choose which actions earn points, how many, and what rewards they unlock.

Do you help with onboarding?

Yes! Every plan comes with white-glove onboarding, plus ongoing live support, training, and marketing strategy sessions.

What platforms do you integrate with?

We integrate with:

- Zenoti

- Paramount Acceptance

- Hubspot

- Salesforce

- GymSales / Ignite / ABC

- Health Club Systems

- Jonas

…and more!

Is SmartOWL just for fitness clubs?

Not at all. We work with wellness brands, medical offices, salons, education, retail, and more. If you need better systems, we’ve got your back.

Send a hoot or snag a free strategy call. Either way, we’ll make it smart.

Let's Get Started!

Ready to see SmartOWL in action? Book a free demo to explore how our all-in-one platform can simplify your workflows, automate follow-ups, and help your business grow SMARTER. Click below to schedule your session and get a personalized walk-through.

Smarter Tools.

Stronger Connections.

SmartOWL instantly responds to calls, texts, and social chats, so you can focus on running your business while it informs, gathers info and coordinates conversions.

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